Account & Login
Registration, login issues, password reset and account profile settings.
View Articles 2 guidesASTRAL PROMOTION SUPPORT
Welcome to
Astral Promotion Help Center
Find answers, explore guides and get the help you need for our services, store, orders and your account.
HELP CENTER
Browse Help Topics
Choose a category to find the information you need.
Orders & Payments
Product purchases, order tracking, payments, invoices, coupons and refunds.
View Articles 4 guidesSMS & WhatsApp
Bulk SMS, OTP, WhatsApp API, campaigns, sender setup and delivery.
View Articles 8 guidesProducts & Downloads
Digital products, business databases, access instructions, file formats and usage.
View Articles 2 guidesTechnical Support
Troubleshooting, API integration, PHP scripts, IVR, websites and reports.
View Articles 5 guidesPolicies & Privacy
Terms, refunds, data privacy, lawful messaging and platform compliance.
View Articles 3 guidesQUICK ANSWERS
View All FAQs Popular Help Articles
Start with the most-used guides for accounts, orders, messaging and products.
Account & Login2 min read
How to Create Your Astral Promotion Account
Create an account, verify your contact details and keep your customer profile ready for orders and support.
Read GuideAccount & Login2 min read
How to Reset Your Password
Recover access safely if you forget your password or cannot sign in to your account.
Read GuideOrders & Payments2 min read
How to Track Your Order
Find your order status, payment confirmation and next steps for digital products or services.
Read GuideOrders & Payments2 min read
How to Apply a Coupon or Promotional Code
Apply a valid discount code during checkout and understand why a coupon may be rejected.
Read GuideOrders & Payments2 min read
Refunds, Cancellations and Order Changes
Understand how to request help with a refund, cancellation or incorrect order.
Read GuideOrders & Payments2 min read
Payment Failed but Money Was Debited
What to check if checkout fails but your bank or UPI app shows a debit.
Read GuideProducts & Downloads2 min read
How to Download Your Purchased Product
Find downloads after payment, save files securely and troubleshoot missing download links.
Read GuideProducts & Downloads2 min read
Business Database Coverage: Pan-India, State-wise, City-wise and Category-wise
Choose the right business data coverage and check fields, freshness and permitted use before purchasing.
Read GuideNEED A QUICK ANSWER?
View All FAQs Frequently Asked Questions
Quick answers to the most common questions.
1.How do I create a new account?
Open Login / Register from the site header, choose registration and complete the requested details. Use an email address you can access and follow any verification instructions shown. If you already have an account, use password recovery instead of registering twice.
2.How can I reset my password?
Open the account login page and choose the lost-password option. Enter the email associated with your account, then check your inbox and spam folder for the recovery link. Never share your password or reset link with anyone.
3.How do I track my order?
Sign in with the account used at checkout and review My Account / Orders. Keep your order number and checkout email ready. If a payment was debited but the order is still pending, do not immediately pay again—submit a ticket with the payment reference.
4.When will I receive my digital product?
Digital access depends on the product type and confirmed payment/order status. Review the order details for the Downloads or access-instructions area. If a completed order has no download link, contact support with the order number and product name.
5.What payment methods are accepted?
Available payment options are shown at checkout and can vary by product or payment provider. Follow the live checkout page rather than a promotional image. Never send full card numbers, CVV, UPI PIN or banking OTP to support.
6.Can I get a refund?
Refund eligibility depends on the current Refund & Cancellation Policy, product type and delivery/access status. Review the policy and submit a ticket with your order number, checkout email and reason. The support team will review the request against the applicable terms.
7.How can I contact technical support?
Use Submit a Ticket and choose the closest service—SMS API, OTP, WhatsApp, IVR, Database, PHP Scripts, SEO or Website Designing. Include timestamps, error messages and masked request IDs; never include passwords, OTPs or API secrets.
8.Where can I find API documentation?
Start with the SMS API service page and the product/provider documentation supplied for your account. Integration details vary by endpoint and route. Keep API keys on your server, test errors and callbacks, and use a ticket if you need help diagnosing a specific response.
ASTRAL AI KNOWLEDGE ASSISTANT
Help library + AI
Get a useful answer, not just another search result
Ask about any Astral Promotion service, product, order, download or technical issue. The assistant checks our help knowledge and, when configured, uses AI to give a fuller step-by-step answer.
Try asking:
Answer and next stepsBased on your question and relevant support information.
Helpful resources
Still not resolved?
Send the details to our support team. Include the service, steps tried and any non-sensitive error/reference number.
Still Need Help?
Our support team is here to assist you. Choose the best way to reach us.