Customer Support
Route callers to the right team
IVR SERVICE
IVR Solutions
Smart Call Management for Your Business
Guide callers through a structured voice menu, route requests to the right team and deliver helpful information without making every call manual. Plan call flows around business hours, language needs and reporting requirements.
Custom MenusBuild clear call options
Call RoutingRoute callers to teams
Voice PromptsUse recorded instructions
Call ReportingReview supported call outcomes
SmartCall Menus
FlexibleRouting
ClearCall Reports
24/7Availability Options
ABOUT THE SERVICE
What Is IVR?
Interactive Voice Response (IVR) lets callers interact with a phone system using keypad tones and, where supported, speech recognition. It can help route calls, share basic information and organise support before a caller reaches an agent.
- Create a clear menu for common caller needs
- Route callers to the appropriate queue or department
- Configure language and business-hours options where supported
- Use recorded prompts for consistent information
- Review call logs and routing outcomes where available
IVRPurpose-led service workflow
Where IVR Can Help?
Organise inbound calls across departments, services and customer journeys.
Telecom
Self-service and account routing
Banking & Finance
Direct callers to relevant service lines
Education
Admissions and information menus
Ecommerce
Order and delivery support
Government Services
Department information and routing
Healthcare
Appointment and department routing
Automotive
Sales and service routing
Travel & Hospitality
Booking and guest support
Business Services
Multi-department call handling
WHY ASTRAL PROMOTION
Key Benefits of IVR
Make phone journeys clearer for callers and easier to manage for teams.
Structured Call Routing
Present clear choices and route calls to relevant destinations.
Business-Hour Rules
Configure call flows around schedules and availability.
Consistent Prompts
Keep greetings and menu instructions clear and up to date.
Operational Insight
Use available call logs to improve the caller journey.
HOW IT WORKS1 2 3 4
How It Works?
Plan a caller journey from greeting to resolution.
Map Call Flow
Define menu choices and destinations.
Record Prompts
Create concise and accessible voice prompts.
Configure Routing
Set departments, schedules and fallback options.
Review Calls
Check call outcomes and refine menus.
FLEXIBLE OPTIONS
Popular Option
IVR Pricing Plans
Pricing depends on channels, call flow complexity, usage and integrations.
Starter
Core menu
For a simple greeting and basic routing.
- Scope confirmed before start
- Options based on requirements
- Clear plan and handover
Growth
Team routing
For multiple departments and business hours.
- Scope confirmed before start
- Options based on requirements
- Clear plan and handover
Business
Advanced flow
For reporting and connected workflows.
- Scope confirmed before start
- Options based on requirements
- Clear plan and handover
Enterprise
Custom IVR
For complex menus, integrations and scale.
- Scope confirmed before start
- Options based on requirements
- Clear plan and handover
Final availability, inclusions and charges are confirmed in the current proposal before purchase.
NEED TO KNOW
Frequently Asked Questions
Answers about IVR setup, menus and call routing.
What is IVR?
IVR is a phone system that guides callers through recorded menus and may route them using keypad or speech inputs.
Can I set up multiple menu options?
Yes. The supported system can be configured with suitable menus, routes and fallback options.
Can calls be routed to different departments?
Routing rules can direct callers to configured queues, teams or phone numbers where supported.
Can IVR play information outside office hours?
Business-hour rules and after-hours prompts may be configured depending on the platform.
Can IVR support multiple languages?
Multiple language prompts are possible when recordings and platform configuration support them.
Can IVR connect to a CRM?
Integration depends on the IVR platform and the CRM's supported APIs or connectors.
Are call recordings available?
Recording availability, consent notices, retention and access controls depend on the platform and applicable law.
How is IVR pricing determined?
Pricing can depend on setup, call volume, channels, routing complexity, minutes and integrations. Request a scoped quote.
Call recording, retention and routing options depend on platform configuration and applicable privacy requirements. Confirm notices and permissions where required.