What to check if checkout fails but your bank or UPI app shows a debit.
A payment can show as debited in a bank or UPI app before the store receives final confirmation. Avoid paying again immediately until you have checked the order status.
Recommended checks
- Wait a short time and refresh your order page.
- Look for an order confirmation email.
- Check whether the order is pending, failed or completed in your account.
- Save the transaction reference from your bank or payment app.
If the order remains unpaid
Open a ticket with the order number (if one was created), checkout email, date/time, amount and payment reference. Share a screenshot with sensitive account numbers masked. Never provide your UPI PIN, card CVV, password or banking OTP.
Duplicate debit
If the same payment appears more than once, include each relevant reference number. The support team can review the order records and advise on the next steps under the current payment/refund policy.
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