Refund Policy
When to contact us
If a paid service has not been activated as expected, a technical issue prevents delivery, or an order appears incorrect, contact our team promptly with your order reference, product or plan, payment confirmation and a description of the issue.
How refund eligibility is assessed
Requests are reviewed individually based on the service purchased, activation status, usage or credits already consumed, provider/network costs, the published product terms and applicable consumer law. We may request additional information to verify the request.
Cancellation requests
Contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible after a service has been activated, credits have been used, or third-party delivery costs have been incurred. Any applicable limits will be considered subject to law.
Non-refundable usage and exceptions
Successfully delivered services, consumed message or email credits, completed work and third-party charges may not be refundable where this was disclosed and the restriction is lawful. This does not limit any refund or remedy required by applicable law.
Review and processing
Our team will review the details and communicate the decision or request further information. If a refund is approved, it will normally be returned through the original payment method; the time for funds to appear depends on the payment provider or bank.
Service interruption
If we are unable to provide a purchased service due to a confirmed issue under our control, we will review an appropriate remedy, which may include re-delivery, account credit or a refund where applicable.
Submit a request
Email info@astralpromotion.com or call +91 98117 40886. Include your order details and allow our team reasonable time to investigate. This policy does not remove rights provided by applicable law.
Our team is here to help. Contact us and include the policy or service you are asking about.